Privacy Policy

DownUnder Submarines Ltd. is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, make a booking, or participate in our tours.

 

1. Information We Collect

We may collect the following personal information when you book a tour, purchase a gift voucher, sign a liability waiver, or contact us:

  • Full name

  • Email address

  • Phone number

  • Home address

  • Booking details and tour preferences

  • Gift voucher numbers

  • Payment-related information (processed securely via third-party providers)

  • Emergency or medical-related declarations (where required for safety)

  • Signatures on liability and waiver forms

We do not knowingly collect personal information from children under the age limits stated in our Terms & Conditions.

 

2. How We Use Your Information

Your information is collected and used for the following purposes:

  • To process bookings, reservations, cancellations, and refunds

  • To verify eligibility for tours and safety compliance

  • To manage gift vouchers and promotional offers

  • To communicate important tour updates (weather, scheduling, safety)

  • To comply with legal, insurance, and regulatory requirements

  • To maintain internal records and operational safety

  • To improve our services and customer experience

 

3. Media & Photography

By participating in a DownUnder Submarines tour, you acknowledge that photographs and video recordings may be taken during the experience.

These images or videos may be used for:

  • Marketing and promotional materials

  • Advertising campaigns

  • Website, social media, and printed materials

  • Legal and operational documentation

If you have concerns regarding media usage, please notify our staff prior to your tour.

 

4. Sharing of Information

We do not sell or rent your personal information.

Your data may only be shared with:

  • Insurance providers (where required)

  • Legal or regulatory authorities (if legally obligated)

  • Trusted service providers who assist with bookings, payments, or operations

  • Emergency or medical services, if necessary for your safety

All third parties are required to handle your data responsibly.

 

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, insurance, and regulatory obligations

  • Resolve disputes or enforce agreements

 

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

 

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

 

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

DownUnder Submarines Ltd
📧 Email: info@downundersubmarines.com
📞 Phone: +1 (345) 321-0588
🌐 Website: www.downundersubmarines.com